Shipping & Returns

Prices & Payment
Prices are listed in US dollars and exclude freight. Prices and availability subject to change without notice. California residents will be charged sales tax. For your convenience we accept Visa and Mastercard.

Order On Request
These items are considered a special order. Most of the time we will drop ship them directly from the supplier so there is no delay. Sometimes we will order them from our supplier and ship as soon as they come in stock. Sometimes there will be a 1-3 day delay on these items. Please Contact Us if you have any questions about a particular item.

Return Policy
All returned items are subject to a 15% restocking fee and must be unopened, unused and the packaging in new condition, with all manufacturers tags attached. Bats must have original plastic wrapping. Batting Gloves and Equipment Bags must be unused and still in original packaging. All packages not accepted for return/exchange because they were not within the above stated return policy will be charged return shipping charges. You have 30 days from the invoice date to return or exchange your product.

MobStarz can not give refunds or accept returns for items due to changes in any governing body rules for any sport, please direct related questions to the respective manufacturer of your product.

Open Box Specials
These products are not new, but many are in first class condition; often products that have been returned opened but not used or damaged. If there is only one of each of these products available, they will be allocated on a strict "first come, first serve" basis. Some of these still have the remainder of their 1 year warranty on them. Please check with the manufacturer when you receive your item. We will offer a 5 day return policy on all "Open Box" items. After 5 days the customer is responsible for the repair through the manufacturer.

RMA Numbers
In order to expedite your return, please Contact Us and request an RMA number. We will provide you with an RMA number so that your return may be processed and tracked properly. Return shipping costs are the responsibility of the customer. Shipping costs are never refundable unless we ship an incorrect item.

Pre-Release/Proto-Type
Items sold as Pre-release or Proto-Types do not qualify for our return policy, nor is any warranty expressed or implied. No Returns On these items will be accepted.

International Customers
YES! We do ship to Countries other than the USA. Contact Us - Please provide the item(s), the quantity, the shipping address and preferred shipping method. Overnight and 2 Day Air are available almost anywhere, and UPS Standard is also available, but to CANADA only.

Restrictions
MobStarz reserves the right to refuse any return, conditions apply, please Contact Us for details.

Processing Time
You can expect your order to be processed within one to two business days, provided items are in stock and there are no problems or delays with the payment processing.

Shipping
Most in-stock items usually ship out within 1 to 2 business days. Some items require 3 to 5 business days for processing. This is in addition to your selected method of shipping.

The majority of our items are shipped from within the United States. However, some are shipped from overseas and require additional transit time. Special Order and Pre-Order items will be noted on the bottom of their information page and may require up to two weeks. Special Order and Pre-Order items will have a notice on the bottom of their information page stating a special order 1-2 day pre-order. Most of the time these items will ship out the next business day, however please allow 1-2 days from your order to receive tracking. If you have any questions regarding ship times, please Contact Us.

Please Note: We make every effort to expedite overnight and two day air shipments, however, the standard processing time usually applies to these items as well. We do not ship orders on Saturday or Sunday. Any order placed on Saturday, Sunday or a national holiday will be shipped on the next business day.

MobStarz reserves the right to change the shipping method at its own discretion and expense. MobStarz is not responsible for delays caused by weather or other natural disasters.

Estimated carrier shipping time does not include order processing time. Please Contact Us for special instructions or questions.

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